1. General Terms
By placing an order with Ómega Fruit Co., you agree to the Terms of Service outlined below. These terms exist to ensure fairness, transparency, and product integrity—while recognizing the realities of perishable shipping, agricultural products, and courier operations.
If you do not agree with these terms, please do not complete your purchase.
2. Shipping & Delivery
2.1. Estimated Delivery Dates
All delivery dates shown at checkout are estimates provided by the courier.
They are not guaranteed by Ómega Fruit Co. Courier delays—due to weather, volume, operational issues, or other factors—do not qualify an order for an automatic refund.
2.2. Responsibility for Transit Time
Once a package leaves our facility, transit time is managed by the courier.
Ómega Fruit Co. cannot be held responsible for:
missed estimated delivery windows
courier delays
rerouting
sorting errors
mechanical failures
weather-related delays
We always ship using the fastest practical method for your product type.
2.3. Responsibility for Package Receipt
Customers are responsible for being available to receive deliveries, especially for frozen and perishable items.
Ómega Fruit Co. is not responsible for packages left unattended, delivered to a mailbox, left at a door, or stolen after delivery.
3. Frozen & Perishable Products
3.1. Quality Guarantee
Frozen products (berries, purees, juices) are packed using materials that maintain temperature for the typical transit time.
We guarantee the product quality at the time of delivery.
We do not guarantee the product condition beyond the delivery time.
3.2. Inspection on Arrival
Customers must inspect frozen items immediately upon delivery.
For any issue, customers must contact us within 24 hours with:
photos of the exterior box
photos of the interior packaging
photos of the product itself
a description of the issue
This documentation is required for any refund or replacement consideration.
3.3. Eligibility for Refund or Replacement
A frozen/perishable item is eligible for refund only if it arrives fully thawed, warm, spoiled, or unsafe to consume, as verified by photos.
If the product arrives:
frozen
partially frozen
cold with ice crystals
cold to the touch
→ It is considered fully acceptable and not eligible for refund.
3.4. Shipping Fees
Shipping fees are non-refundable under all circumstances.
Replacement items, when approved, are shipped at the customer’s expense unless otherwise specified.
3.5. Incorrect Address
If the customer enters an incorrect address:
frozen items and plants cannot be refunded
reshipment is available at the customer’s expense
dried goods and oils may be refunded minus shipping costs
4. Dried Products, Oils & Non-Perishables
4.1. Condition Upon Arrival
Dried products, powders, teas, and oils are not affected by minor transit delays.
These items are not refundable due to delivery timing or courier delays.
4.2. Defective or Damaged Goods
If a dried good or oil arrives damaged, customers must contact us within 48 hours with photos.
Valid issues will be refunded or replaced at our discretion.
4.3. Shipping Fees
Shipping fees are non-refundable.
Replacement shipments require payment of shipping charges.
5. Sea Buckthorn Plants (Bare-Root Shrubs)
5.1. Dormancy & Appearance
Bare-root shrubs are shipped dormant and may not show visible green growth upon arrival. This is normal and expected.
5.2. 1-Year Alive Guarantee
We guarantee plants that show no sign of life for up to 1 year from shipment date, subject to the following conditions:
The customer must have:
planted the shrubs within 3 days of receiving them
followed standard care instructions (watering, weeding, mulching, fertilization)
planted in appropriate climate zones
protected shrubs from pests, animals, lawn equipment, and mechanical damage
5.3. Exclusions
We do not replace plants that died due to:
drought
frost
flooding
poor soil conditions
improper planting
neglect
mechanical damage
planting in excessive heat
incorrect pruning or training
5.4. Shipping Fees
Shipping fees are not refundable on plants or replacement plants.
5.5 Propagation
Plants are sold for planting and resale only. Propagation, vegetative reproduction, or use as mother stock is not permitted without prior written authorization.
6. Customer Errors
6.1. Incorrect Address
If the customer entered the wrong address, provided incomplete information, or missed delivery:
frozen items and plants cannot be refunded
reshipment is possible for dried goods and oils at the customer’s expense
replacement shipping fees always apply
6.2. Failed Delivery Attempts
If the courier makes multiple attempts and the box is returned or spoiled:
the product is not refundable
reshipment requires full repayment (product + shipping)
7. Refunds, Replacements & Claims
7.1. Time Limits
Frozen/perishable goods: 24 hours
Dried goods, oils: 48 hours
Plants: 1 year (conditions apply)
After these periods, the order is considered accepted.
7.2. Required Documentation
Refunds/replacements will only be considered with clear photos showing:
packaging
product condition
lot code (if applicable)
No exceptions.
7.3. Shipping Fees
Shipping fees are non-refundable in all cases.
7.4. Courier Delays
Courier delays do not qualify an order for a full refund.
Refunds apply only to products proven to be spoiled or unusable on arrival.
8. Wholesale Orders
8.1. Deposits
Wholesale orders require a minimum 50% deposit that is non-refundable unless Ómega Fruit Co. cancels the order.
8.2. Final Payment
Final payment must be received before shipment.
9. Weather, Holidays & Uncontrollable Events
Ómega Fruit Co. is not responsible for delays caused by:
weather
courier volume
strikes
customs
border delays
natural disasters
supply chain disruptions
These events do not qualify for refunds.
10. Agreement
By completing a purchase, you acknowledge and agree to these Terms of Service.