Replacement Policy

Dead-on-arrival sea buckthorn plants is unusual but does happen on occasion. We will replace plants, without a sign of life, up to 1 year after the date of shipment. *Dependant on the availability of cultivars. Certain conditions apply; the shrubs were planted no more than 3 days after receipt. storage and growing methods were respected., e.g., we will not replace a shrub that has lacked fertilizer, water or weed control, or a shrub that was damaged by an insect, animal or lawnmower. *We do not refund or pay shipping costs on replacement goods.

Customers who experience issues with a comestible product can contact us within twenty-four hours of receiving their order, and we will replace or refund the product if necessary. *We do not refund or pay shipping costs on replacement goods.

In the event of an incorrect shipping address entered by the customer, we will reship or refund a dry product or oil. Extra shipping fees will apply. No refund will be issued for a frozen product or plants. *We do not refund or pay shipping costs on replacement goods.

SHIPPING DETAILS

How we ship our products.

We care about the integrity of our products, so we have put in place every possible measure to ensure their quality upon arrival. Please read this information carefully to know how we ship our products and what to expect when purchasing from us.

Shipping frozen Sea buckthorn products

Personal orders of berries and juice can be drop-shipped to your home with FedEx Priority Express. We always advise you to have someone available to receive your order of frozen sea buckthorn products as we are not responsible for packages left at your door.

Dry products and oil.

We ship our dried products with Canada Post or FedEx Ground. Duties and brokerage fees may apply to our European products sold to US customers.

Shipping Sea buckthorn plants

Our young plants are shipped bare-root (without soil). Your shrubs will arrive in a dormant state without any apparent green growth. This method eliminates extra costs for the substrate in a pot. To keep your shrub’s roots moist, we pack them with wet wood chips, wrapped in plastic. We recommend you chose the Priority delivery method at checkout. US customers who do not purchase our minimum of 12 shrubs will have an extra CFIA/USDA phytosanitary certificate fee applied to their invoice after checkout.

For resellers, we reserve wholesale (min purchase applies) purchases with a 50% deposit at least six months before delivery.

Spring shipments begin in May.*4but